Accessibility Statement

Last updated: May 2026

After Relay is committed to making our platform accessible to everyone, including people with disabilities. We believe that grieving families and the professionals who support them deserve a dignified, usable experience regardless of how they access the web.

Our Commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

What We've Done

All interactive elements are keyboard-navigable
Color contrast ratios meet WCAG AA standards throughout the interface
Text can be resized up to 200% without loss of content or functionality
Form inputs include visible labels and descriptive error messages
Images that convey meaning include alternative text descriptions
The family portal is fully usable on mobile devices with touch interfaces
The platform supports both English and Spanish to serve diverse families
Session management allows families to return to their portal without losing progress

Known Limitations

We are actively working to improve accessibility across the platform. Some areas that are still being improved include:

Complex data visualizations in the analytics dashboard (text alternatives coming)
QR code images (descriptive alt text and print instructions are provided)
Some third-party embedded components may not fully conform to WCAG 2.1 AA

Assistive Technology

After Relay has been tested with the following assistive technologies:

NVDA screen reader with Chrome (Windows)
VoiceOver with Safari (macOS and iOS)
TalkBack with Chrome (Android)
Keyboard-only navigation (no mouse)

Feedback & Contact

We welcome feedback on the accessibility of After Relay. If you encounter any barriers or have suggestions for improvement, please contact us:

After Relay
Email: support@afterrelay.com

We aim to respond to accessibility feedback within 5 business days and to resolve issues within 30 days where technically feasible.

Formal Complaints

If you are not satisfied with our response, you may contact the relevant national equality body in your country. In the United States, you may file a complaint with the U.S. Department of Justice ADA Information Line at 1-800-514-0301.