Terms of Service

After Relay is a B2B software-as-a-service platform that enables funeral homes to manage aftercare programs for the families they serve. Features include case management, scheduled outreach messaging, family portal access, and reporting tools.

The Service has two distinct user types: funeral home staff (the paying customer) and family members (end users who access a read-only portal at the invitation of the funeral home). These Terms apply to both, though billing obligations apply only to funeral homes.

Funeral homes are responsible for all activity that occurs under their account, including actions taken by staff members they invite. You must keep your credentials secure and notify us immediately at support@afterrelay.com if you suspect unauthorized access.

You must provide accurate account information and keep it current. Accounts are non-transferable without our written consent.

You agree to use the Service only for lawful purposes consistent with its intended use. You may not:

• Enter false or fraudulent family information
• Send unsolicited, deceptive, or harassing messages to families through the platform
• Use the Service to violate any applicable privacy law, including laws governing the handling of sensitive personal data
• Attempt to access data belonging to other funeral home accounts
• Reverse-engineer, copy, or resell any part of the Service
• Use automated scripts to scrape or extract data from the platform

We reserve the right to suspend accounts that violate these rules. Given the sensitive nature of the data involved, we take these obligations seriously.

After Relay retains all rights to the platform, its design, codebase, and proprietary features. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription.

You retain ownership of the data you enter into the platform (case records, family contact information, and uploaded files). You grant us a license to store and process that data solely to provide the Service.

The Service is provided "as is" and "as available." We make no warranties, express or implied, that the Service will be uninterrupted, error-free, or meet every specific requirement of your business.

After Relay is a communications and case management tool. It is not a substitute for professional grief counseling or mental health services. If a family member is in crisis, please direct them to a qualified professional or emergency services.