Family Aftercare Portals · US & Canada
Your care shouldn't end when the service does.
After Relay gives families a private portal, branded to your funeral home, to handle everything that comes after a loss.
Trusted across North America
The Problem
Families leave your care with no roadmap.
The average family faces over 570 hours of administrative tasks after a loss, notifying 45 or more organizations while grieving, with no system to guide them.
Most funeral homes hand families a paper packet and a phone number. There is no structured follow-up, no digital system, no way for the family to see where they stand.
Families miss deadlines, duplicate effort, and feel abandoned by the home that cared for them at the hardest moment.
The relationship you built ends the moment the service does.
The Solution
A private portal that guides families, with your name on it.
After Relay is a white-labeled family portal your funeral home controls. Families get a secure link, no app download required, and everything they need is waiting inside.
- Account Notification Hub with call scripts
- Smart document vault
- Personalized aftercare checklist
- Secure two-way messaging
- Family access management
- Memorial timeline
Actual family portal · No app required · Works on any device
How It Works
Simple for your team. Meaningful for families.
1
You create a case
Add the family's information in your After Relay dashboard. Takes under two minutes.
2
Family gets a private link
They receive a secure link to their portal. No app, no account setup. They click and they're in.
3
Everyone stays connected
Families track their progress. You see where they are, share documents, and message them directly.
Who It's For
Built for two audiences at once.
For Funeral Homes
Extend your care beyond the service. Keep your brand with families for weeks and build the kind of loyalty that drives referrals.
- White-label portal with your branding
- Document sharing and task management
- Two-way secure messaging
- Review and referral prompts
- Pre-need lead capture (Premium)
For Families
One clear place to manage everything after a loss, so nothing falls through the cracks when it matters most.
- Step-by-step aftercare checklist
- Notification hub with call scripts
- Secure document storage
- Direct messaging with your funeral home
- Invite family members to help
- Works on any phone or computer
Is your funeral home on After Relay?
Ask your funeral home if they use After Relay, or let them know you'd love access to a family aftercare portal.
Above & Beyond
Most aftercare programs stop at a brochure. We go further.
Core Features
Everything families need. Everything you need.
Account Notification Hub
Pre-built call scripts and checklists for every organization families need to notify: banks, insurance, Social Security, CRA, and more.
Document Vault
Staff upload documents directly to the portal. Families download, view, and track what they still need to gather.
Secure Messaging
Families message your team directly. No personal phone numbers, no lost emails, all communication in one place.
White-Label Branding
Your logo, your colors, your name. The portal looks and feels like it came directly from your funeral home.
Aftercare Checklist
A step-by-step guide tailored to each family's situation, organized by urgency so they always know what to do next.
Care Score and Analytics
Track family engagement and satisfaction across all your cases. Know which families need follow-up.
Family data is encrypted and private
All portal data is encrypted in transit and at rest. Family information is never sold, shared, or used for advertising. Each portal is accessible only by the family and their funeral home.
Plans
Choose the level of care that fits your home.
No contracts. No setup fees. Cancel anytime.
Basic Portal
Better aftercare, more reviews and referrals
For funeral homes ready to provide meaningful aftercare and build more referrals.
- White-labeled family portal
- First 72 Hours guide
- Personalized aftercare checklist
- Smart document vault
- Notification hub with call scripts
- Family collaboration
- Memorial timeline
- Public family support page
- Review prompts
- Referral tracking
Includes a monthly case allowance · usage beyond that billed per case†
Get in TouchPremium Portal
Most PopularFull aftercare growth system
For funeral homes that want deeper insights, pre-need leads, and advanced family engagement.
- Everything in Basic
- Preneed lead capture
- Care Score
- Full satisfaction dashboard
- Advanced analytics
- Advanced family collaboration
- Custom check-in messages
- Priority onboarding and support
Includes a higher monthly case allowance · usage beyond that billed per case†
Get in TouchNot sure which plan fits? Talk to us and we'll help you decide.
† Usage fees apply to Basic and Premium plans only. Founding Partners are never subject to usage fees.
Common Questions
Everything you'd want to know.
Do families need to download an app or create an account?
No. Families receive a private link via email. One click and they're in — no app download, no account creation, no password required. It works on any phone, tablet, or computer.
How long does it take to set up a case?
Under 2 minutes. Add the family's name, contact, and state — After Relay automatically generates their personalized checklist and portal. The family gets their invite link the moment you send it.
Will this work alongside our existing funeral home software?
Yes. After Relay is an aftercare layer, not a replacement for your funeral home management system. It handles everything that happens after the service — the part most software stops at.
How is family data kept secure?
All data is encrypted in transit and at rest. Each portal is accessible only by the invited family and your team. We never sell, share, or use family information for any purpose outside of delivering the aftercare service.
What happens to our data if we cancel?
Your data remains yours. We can export all your cases and family records on request before cancellation. There are no long-term contracts — cancel anytime.
Founding Partners
We're growing fast. Get in before it fills.
A growing network of funeral homes across the US and Canada have already partnered with After Relay. We're still early — which means Founding Partner pricing, direct team access, and the ability to shape what we build next.
Founding Partner pricing locks in your rate permanently. Available now, limited spots.
Claim Your Spot8 spots remaining at founding rate
Ready to give your families more?
Setup takes minutes. No contract. Serving funeral homes across the United States and Canada.
Founding Partner Pricing — Available Now
Homes that onboard as Founding Partners lock in their rate permanently. Questions? support@afterrelay.com