Aftercare
Stay present through the full first year — automatically
Timed messages reach families at the moments they need support most. You configure them once. After Relay handles the rest.
You genuinely care what happens to families after the service. But you're managing multiple cases, a full schedule, and a team — you can't manually track where every family is in their grief journey.
Automated check-ins solve the problem of remembering. Messages go out at one week, one month, three months, and six months — timed to match the moments when grief often intensifies and community support starts to fade.
What's included
Milestone-timed
Messages are scheduled relative to the date of passing: 1 week, 1 month, 3 months, 6 months. No manual scheduling required.
Milestone-aware copy
Each message is written to match where a family is emotionally at that stage — not generic condolence language, but copy that speaks to that moment.
Families can respond
When a family replies, the message comes back to your portal inbox. A check-in can start a real, ongoing conversation.
Tracked delivery
See which messages have been sent and responded to. Know at a glance how active each family's aftercare is.
How it works
Add a case
Enter the date of passing. Check-ins are scheduled automatically from that date — no additional setup.
Invite the family
The family receives their portal link and is ready to receive messages at each milestone.
Check-ins go out
At each milestone, the family hears from your home. You're notified when they respond.
See Aftercare in action.
We'll walk through how this works for your home — no pressure, 20 minutes.