Operations
Every case, organized. Every detail where you need it.
Track cases from first contact through the full aftercare period — without spreadsheets, sticky notes, or missed follow-ups.
When you're managing six cases at once, details fall through. A contact number changes, a staff member is out, a follow-up gets missed. The cost isn't just operational — it's a family that doesn't hear from you when they should.
Case management in After Relay puts every case in one record — the deceased's details, the family's contact, staff assignments, and the full aftercare timeline — visible to everyone on your team who needs it.
What's included
Organized case records
Deceased info, family contact, date of passing, and case status in one record. No searching across systems or inboxes.
Team assignments
Assign cases to specific staff members. Everyone sees what they're responsible for. No coordination by email chain.
Staff notes
Add internal notes to any case — visible to your team, never to the family. Context stays with the case.
Status tracking
Mark cases as active, pending, or closed. Filter by status and stay on top of your full caseload at a glance.
How it works
Create a case
Name, date, family contact, assigned staff. Takes about two minutes from the cases screen.
Manage as a team
Staff add notes, update status, and coordinate — all in one place, without email threads or paper logs.
Archive when complete
Closed cases stay on file. Your records are always searchable, always organized.
See Operations in action.
We'll walk through how this works for your home — no pressure, 20 minutes.